Orders & Shipping

How to Order:

Q- How Do I Place an Order?
STEP 1 – Browse our catalogue of Products by navigating through the Products Menu or using the search bar
STEP 2 – Select a Product Category that best suits the product you want to buy
STEP 3 – Once you are on the Product Category Page, Select the Product you want to buy by clicking on It
STEP 4 – Browse through the quantities tap and select the quantity of the product you want to buy
STEP 5 – Once You have selected the quantity of the product(s) you want to buy, click on add to cart
STEP 6 – Once you have added all the products you are interested in buying, click on view cart (top right side of your screen)
STEP 7 – Click on checkout and enter your personal details (including shipping address)
STEP 8 – Select your preferred method of payment
STEP 9 – Mention your preferred delivery timeframe (Standard OR Express)
STEP 10 – Submit your Order
STEP 11 – Check your Email for Payment Instructions
STEP 12 – Confirm your Payment and Your order (Product) is on its way……
Do I have to register/login before placing an order?
You do not need to be registered on our website to place an order but you have the option of registering on our website if you are new or log-in if you are a returning customer.
Shipping:
The key to an excellent online shopping experience is making sure you work with reliable companies. (DHL, FedEx, USPS, EMS Etc) guarantees every delivery, and will provide either a refund or replacement of goods, as appropriate to the situation and our customers’ needs.
Privacy:
Our customers value their privacy, and we respect that. To ensure your privacy, we make certain that every delivery is usually packaged safely and properly, but also discreetly. No compromising information ever appears on the outside of the package, nor any indication of their contents.
Delivery Policy:
After completing your order, you will receive a confirmation email within 24 hours. The bundle will be dispatched 24 to 48 hours after payment clears. You will receive another email in those days providing delivery information and tracking details for your order.
Actual delivery time can vary substantially, depending on the shipping method you select, the distance the package has to travel, and whether it must go through checks at any point during its journey. Nonetheless, we can say that most shipments arrive within 3 to 7 days after being dispatched.
Expedited Shipments:
We do offer expedited, guaranteed delivery for bulk and wholesale orders more than 20 kilogrammes. Please email us for information if you want to utilize this service.
Refunds:
We only offer the best quality materials, but when there is ever a flaw or issue with the standard of your purchase, please contact us immediately. We will arrange a refund, or a re-shipment of your purchase to create things right.
Free shipping:
All orders over 600 USD except shipping price qualify for our free of charge EMS delivery provider. At Highpotent.com we wish all our customers to be happy with their order. Particular treatment is taken when shipping and delivery to ensure the item reaches you safely with no problems and we also make certain never to keep sensitive details on the merchandise or parcel. To learn more on our free delivery service, please contact or email us today.
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